Refund Policy

At Novadigitalspace, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may arrive in less-than-perfect condition. This Refund Policy outlines our commitment to resolving your concerns and ensuring a positive shopping experience.
1. Refund Eligibility
1.1. Physical Products
Refunds are available for products returned in their original condition, unused, and with all original packaging and accessories.
The refund request must be initiated within 30 days of the delivery date.
1.2. Digital Products
Refunds for digital products, such as downloads or software, are subject to specific conditions. Refunds are not granted for activated or redeemed software.
2. Conditions for Returns
2.1. The product must be in its original condition, free from any signs of use or damage.
2.2. All tags, labels, and original packaging must be intact.
2.3. Proof of purchase, such as the order confirmation or receipt, is required to process a return.
3. How to Request a Refund
3.1. Initiating a Refund Request
Contact our customer support team at [email protected].
Provide your order number, a description of the issue, and any relevant photos if the item is damaged or defective.
3.2. Return Authorization
Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number along with return instructions.
4. Refund Process
4.1. Upon receiving and inspecting the returned item, we will notify you of the refund approval.
4.2. Approved refunds will be processed within 3-6 business days. The refund will be issued to the original payment method used during the purchase.
5. Refund Exceptions
5.1. Refunds will not be granted for:
Items not returned within the specified timeframe.
Products that show signs of use, wear, or tampering.
Digital products that have been downloaded, activated, or redeemed.
5.2. Partial refunds may be issued for items returned with missing parts, accessories, or packaging.
6. Damaged or Defective Items
6.1. If your order arrives damaged or defective, please contact us within 10 days of delivery.
6.2. Provide photos of the damage or defect along with your order details.
6.3. We will arrange for a replacement or full refund.
7. Exchanges
7.1. We offer exchanges for eligible items. Please follow the return process outlined above and specify that you would like an exchange.
7.2. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.
8. Late or Missing Refunds
8.1. If you have not received your refund within the stated timeframe: Check your bank account or payment method for pending transactions. Contact your bank or payment provider as processing times may vary. If you still have not received the refund, contact us at [email protected].