Return Policy

At Novadigitalspace, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we offer a straightforward return process to make it easy for you to exchange, replace, or refund your purchase.
1. Eligibility for Returns
1.1. Physical Products
Products must be returned within 30 days of the delivery date to qualify for a return.
Items must be unused, and in their original packaging with all tags, labels, and accessories included.
1.2. Digital Products
Returns or refunds for digital products, such as downloads or software, are only allowed if the product has not been accessed, activated, or downloaded.
1.4. Damaged or Defective Products
If an item arrives damaged or defective, you may request a return, replacement, or refund within 10 days of delivery.
2. Conditions for Returns
2.1. The product must be in its original condition and free from any signs of use or alteration.
2.2. All returned items must include the original invoice or proof of purchase.
2.3. Products returned without prior authorization may not be accepted.
3. How to Initiate a Return
3.1. Step 1: Contact Customer Support
Email us at [email protected] to initiate a return request.
Provide your order number, a brief description of the reason for the return, and, if applicable, photos of the product showing damage or defects.
3.2. Step 2: Return Authorization
Once your request is reviewed, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
Returns sent without an RMA number may not be accepted or may experience delays in processing. 3.3. Step 3: Shipping the Return
Pack the item securely in its original packaging to prevent damage during transit.
Include the RMA number and a copy of the original invoice inside the package.
Ship the item to the address provided in the return instructions.
4. Return Shipping
4.1. Free Returns
In cases of damaged, defective, or incorrect products, we will cover the return shipping costs. Contact customer support for a prepaid return label.
5. Processing Your Return
5.1. We will notify you of the return status within 3-5 business days of receiving the item.
6. Refunds and Exchanges
6.1. Refunds
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
6.2. Exchanges
Exchanges are available for items of the same value, subject to stock availability. If the replacement item is unavailable, a refund will be issued instead.
6.3. Store Credit
In some cases, you may opt for store credit instead of a refund. Store credit will be applied to your account and can be used for future purchases.
7. Late or Missing Refunds
7.1. If you haven’t received your refund within the stated timeframe:
Check your bank account or payment method for pending transactions. Contact your payment provider, as processing times may vary.
If the issue persists, contact us at [email protected]. 8. Canceling an Order
8.1. Orders may be canceled before they are shipped. Once the order is shipped, you must follow the return process to return the product.
8.2. Refunds for canceled orders will be processed within 3-6 business days.
9. Changes to This Return Policy
9.1. We reserve the right to modify or update this Return Policy at any time. Any changes will be effective upon posting on this page.
9.2. It is your responsibility to review this policy periodically to stay informed about our return practices.
10. Contact Us
If you have any questions or concerns about our Return Policy, feel free to reach out us at [email protected]
Thank you for choosing Novadigitalspace! We appreciate your trust and are committed to making your shopping experience exceptional.