Shipping Policy

At Novadigitalspace, we are committed to delivering your orders quickly, securely, and hassle-free. Whether you're purchasing physical products or digital goods, our shipping policies are designed to provide transparency and convenience.
1. General Shipping Information
1.1. Shipping
We offer standard shipping on all orders, regardless of the order value or destination.
1.2. International Shipping
We ship to customers worldwide, international orders may be subject to customs, duties, or taxes imposed by your country. These charges are the customer’s responsibility.
1.3. Standard Shipping Only
We currently offer only standard shipping to ensure cost-effective delivery. Expedited or express shipping options are not available at this time.
1.4. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays).
You will receive an order confirmation email immediately upon purchase and a shipping confirmation email once your order is dispatched.
2. Shipping for Physical Products
2.1. Delivery Timeframes
Standard shipping typically takes 4-7 business days for domestic orders and 7-15 business days for international orders.
Delivery times may vary based on location, customs clearance, and unforeseen delays.
2.2. Packaging
Products are securely packed to prevent damage during transit. We prioritize eco-friendly packaging whenever possible.
2.3. Order Tracking
Once your order is shipped, we will provide a tracking number via email. You can use this tracking number to monitor the delivery status of your order.
2.4. Undeliverable Packages
If a package is deemed undeliverable due to an incorrect address, refusal to accept delivery, or failure to collect, we will notify you. Re-shipping costs for returned packages may be charged to the customer.
3. Shipping for Digital Products
3.1. Delivery Method
Digital products, such as software or digital downloads, will be delivered electronically. You will receive an email with the necessary download links or activation codes immediately or within 2 hours of order confirmation.
3.2. Email Delivery Issues
If you do not receive the email containing your digital product, please check your spam/junk folder. If you still cannot locate it, contact us at [email protected].
3.3. No Physical Shipment
Digital products are not subject to physical shipping or delivery fees, as they are entirely electronic.
4. International Orders
4.1. Customs and Import Taxes
International orders may be subject to customs duties, taxes, or additional fees imposed by your country’s customs authorities. These charges are not included in our pricing and are the customer’s responsibility.
We recommend checking with your local customs office for details on applicable fees before placing an order.
4.2. Delivery Time Variations
While we strive to ensure timely delivery, international shipments may experience delays due to customs clearance or other factors beyond our control.
4.3. Restricted Items
Some products may be restricted or prohibited in certain countries. It is the customer’s responsibility to ensure the ordered items comply with local regulations.
5. Address Changes and Delivery Issues
5.1. Updating Shipping Information
If you need to update your shipping address after placing an order, please contact us immediately at [email protected]. Changes may not be possible once the order has been dispatched.
5.2. Lost or Stolen Packages
While we do our best to ensure safe delivery, we are not responsible for packages lost or stolen after being marked as delivered by the carrier. We recommend providing a secure delivery location.
5.3. Delayed Deliveries
If your package is delayed, please allow an additional 5-7 business days for delivery. If the delay persists, contact our support team for assistance.
6. Returns and Refunds
6.1. For details on returning shipped products or obtaining refunds for digital goods, please refer to our Return Policy and Refund Policy.
7. Contact Us
If you have any questions or concerns regarding shipping, please reach out to our customer support team at Email: [email protected]
We are committed to ensuring your orders arrive safely and on time, and we’re here to help with any issues.